We also offer personalised and bespoked options for your order.
Your order will be confirmed upon successful payment and identity verification. You will receive an order confirmation at your registered email address. If you do not receive this email, kindly check your junk or spam folder. The confirmation email will include your invoice and order details.
Payments
For orders within Singapore, we accept PayNow / PayLah to UEN: 53485139L (MettleSG)
For international orders, please contact us for wire transfer details.
Support for PayPal, Atome, and other payment gateways will be confirmed soon.
Returns & Exchange
All purchases made on Mettle are final. At this time, we do not offer refunds or exchanges. We sincerely apologise for any inconvenience this may cause.
In the rare event that you receive a damaged or incorrect piece, please contact us immediately. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly. Exceptional customer service is the cornerstone of our business.
Shipping
Local orders are white glove hand delivered. Orders typically take 4–6 weeks for delivery within Singapore due to the intricacy and craftsmanship involved.
International orders are shipped via DHL or FedEx. Delivery timelines and fees will vary based on destination and will be displayed at checkout.
Local shipping fee (within Singapore): Complimentary
International shipping fees: Start from SGD 50, calculated at checkout
No, all shipments must be made to a physical address — we do not ship to PO Boxes.
Customs duties and taxes may apply for international orders and are the responsibility of the recipient.
If you have any further questions, please email or WhatsApp us.
Authenticity & Care
All our pieces are crafted using 14k or 18k gold using real diamonds and/or coloured gemstones.
To ensure longevity of your piece:
Store it in the provided pouch
Remove before showering, sleeping, or exercising
Avoid moisture, lotions, and aerosols
We offer an in-house guarantee, which will be reflected in your invoice. For third-party certification, please contact us directly at the given email or via WhatsApp
